Privacy Policy

1. Introduction

Cloud Sailors (Pty) Ltd respects your privacy and is committed to processing personal information responsibly and in accordance with applicable South African law, including the Protection of Personal Information Act, 2013.

2. Information we collect

When you complete an enquiry or quotation form, we may collect your name, organisation name, email address, telephone number, requested service and the information contained in your message.

We may also collect technical and usage information through analytics services, including pages visited, device type, approximate location, referral source and interactions with the website.

3. How we use information

• To respond to enquiries and quotation requests.
• To communicate about requested products or services.
• To assess supplier and business introductions.
• To operate, maintain and improve the website.
• To prevent misuse, fraud and security threats.
• To comply with legal and regulatory obligations.

4. Legal basis for processing

We process personal information where it is necessary to respond to your request, take steps connected to a potential business relationship, comply with legal obligations or pursue legitimate business interests that do not unjustifiably interfere with your privacy rights.

5. Analytics and cookies

The website uses essential technologies required for security, forms, authentication and core website functionality. These technologies remain available because they are necessary for the website to operate reliably and securely.

With your permission, Cloud Sailors also uses analytics technologies, including Google Analytics and Vercel Analytics, to understand website traffic and usage and to improve our services. Optional analytics are not activated through our consent system unless analytics consent has been granted.

When you first visit the website, you can accept optional analytics, decline them or manage your preferences. Your selection is stored in your browser so that the website can remember your choice.

You can review or change this choice at any time by selecting Cookie Preferences in the website footer. You may also manage cookies and similar technologies through your browser settings.

6. Sharing of information

We do not sell personal information. Information may be shared with service providers that support website hosting, analytics, email delivery, security and business operations. These providers may process information only for the relevant service and subject to appropriate safeguards.

We may also disclose information where required by law, a lawful authority or to protect the rights, safety and property of Cloud Sailors or other persons.

7. International processing

Some technology providers may process or store information outside South Africa. Where this occurs, Cloud Sailors will take reasonable steps to use providers and safeguards appropriate to the nature of the information and applicable legal requirements.

8. Information security

We use reasonable administrative, technical and organisational safeguards intended to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. No internet-based system can, however, be guaranteed to be completely secure.

9. Retention

Personal information is retained only for as long as reasonably necessary to respond to the enquiry, maintain business records, resolve disputes and meet legal or regulatory requirements.

10. Your rights

Subject to applicable law, you may request access to your personal information, ask that inaccurate information be corrected, object to certain processing or request deletion where there is no lawful reason for continued retention.

11. Children

This website is intended for business and professional use. We do not knowingly request personal information directly from children through the website.

12. Changes to this policy

Cloud Sailors may update this policy when its services, technology or legal obligations change. The latest version will be published on this page with an updated date.

13. Contact

Questions or requests relating to privacy may be submitted through the contact page.